Help

The Joseph Cellars website upgrade

We’re upgrading josephcellars.com to a new platform. The new site is faster, easier to use, and built specifically for our winery. Most things stay the same — here’s what to know.

Quick facts

· Your wine club membership continues uninterrupted.
· Your account and past orders come along to the new site.
· You’ll need to re-enter your saved credit card once.
· Same wines, same prices, same shipping.

General

What's happening exactly?

We’re moving josephcellars.com from our current website platform to a new one we’ve built specifically for Joseph Cellars. The new site is faster, has a cleaner design, and works better on mobile.

When is the change happening?

The upgrade rolls out over the next several days. We’ll send a follow-up email when the new site is live.

Will the website be down during the change?

No. The website stays up the entire time. There may be a few moments during the actual transition where you’ll be redirected from the old site to the new one — happens automatically.

Will I still get my wine?

Yes — orders placed during the transition flow through normally. Shipping carriers, fulfillment timing, and pricing don’t change.

Wine club

Will my wine club membership transfer?

Yes. Your tier, your shipment cadence, your loyalty benefits — all of it carries over automatically. You don’t need to do anything.

What about my upcoming shipments?

Already-scheduled shipments continue as planned. The shipping carrier and timing stay the same.

My wine club portal looks different — what changed?

The new portal is built to be cleaner and easier to use, but all your information — past shipments, customizations, preferences — is preserved. We’re sending a separate email to wine club members with a brief tour. Watch for that in the days after the upgrade goes live.

Accounts & sign-in

Can I use my existing email to sign in?

Yes. Sign in with the same email address you’ve been using.

What about my password?

Your password from the old site doesn’t transfer. The first time you visit the new site, click “Reset password” and enter your email — we’ll send you a link to set a new one. This is a one-time setup.

I clicked reset password but didn't get an email — what now?

Check your spam folder first. If the link still doesn’t arrive within 5 minutes, contact us at orders@josephcellars.com or (707) 942-9999 — we’ll help you sort out which email is on your account.

Where's my order history?

Your past orders come along to the new site. You’ll see them in your account portal after you sign in.

Payment & saved cards

I had a credit card saved on the old site. Will it work on the new one?

You’ll need to re-enter your saved card the first time you check out on the new site. After that, the new site will remember it for future purchases.

Why do I have to re-enter my card?

Saved cards are stored with each website’s payment processor. The new site uses a different payment processor, so cards don’t carry over automatically. It’s a one-time step.

Is my card information secure?

Yes. Both the old and new sites use industry-standard secure payment processors. Card numbers are never stored on our servers — they’re tokenized by the processor.

How do I view or remove a saved card on my account?

To view or remove a saved card, please email mail@josephcellars.com or call (707) 942-9999. Our team can update or remove your saved card immediately. Adding a new card happens automatically at checkout when you tick “Save this card for next time.”

How do I add a saved card without placing an order?

Saved cards are added at checkout. The next time you place an order, tick “Save this card for next time” to store it for future purchases.

Customer service

I need help with my account. Who do I contact?

Our team is reachable at (707) 942-9999 or orders@josephcellars.com. Same as always.

Things that look different

The page I had bookmarked says "not found." What happened?

Some specific older bookmarked URLs may not work after the upgrade. We’ve covered the common ones (product pages, cart, checkout, account), but very old or specific bookmarks may show a “not found” page. If this happens, go to josephcellars.com directly and you’ll find what you’re looking for — or contact us and we can send you the new link.

A wine I bought before isn't on the new site. Where did it go?

All current vintages are on the new site. If a previous-vintage wine isn’t visible, it may have sold out — or it’s been retired. Contact us if you have a specific wine in mind.

During the upgrade period

I saw two different versions of josephcellars.com this week — which one is real?

Both are real. We’re running both the old and new sites at the same time briefly while we finish the transition. Whichever version you’re on, your purchase is real.

I made an account on josephcellars.net but my orders are on josephcellars.com. What happens?

When you sign in to josephcellars.net, we look for an existing record at your email address — if we find one, your past orders and club history are linked automatically. If you used a different email on the old site, contact us and we’ll connect them by hand.

Still have questions?

Our team is here to help.

(707) 942-9999·orders@josephcellars.com·Contact page